Payouts and Bonuses – Royal Reels Casino

Before becoming a member of Royal Reels Casino, you must understand the rules of transactions and special offers. Read this policy to know how deposits and withdrawals work here. Besides, you’ll learn how we manage refunds and issue bonuses.

Why Can We Void The Transaction?

Royal Reels has the right to cancel or render a transaction invalid under certain circumstances, especially if we detect irregularities. Below are some examples of when this might occur:

1. Wrong Information: If the name and address on a player’s account do not align with those on their payment method (e.g., credit card, bank transfer, or electronic wallet). This measure is meant to safeguard both the player and the casino from unauthorized activities.
2. Payment Complications: Any situation that disrupts the standard process of paying in or cashing out might trigger an investigation. If there is any suspicion that our General Terms and Conditions have been violated, Royal Reels can step in to prevent further complications.
3. Fraud Indicators: Activities that appear fraudulent are taken seriously. These are colluding with other players, transferring funds in deceptive ways, or supplying false personal details. We have a zero-tolerance policy for fraud and may pursue legal measures against it.
4. Money Laundering: We detect if deposited funds might come from questionable or illegal sources. Anti-money laundering laws allow us to freeze accounts. Additionally, we report suspicious transactions to authorities if needed.
5. Third-Party Payment Methods: If a player deposits or withdraws using someone else’s electronic wallet or another account not in their name, we reserve the right to revoke winnings and even deactivate the player’s account.

When Royal Reels decides to invalidate a transaction for reasons like the ones above, that decision is final. We always do our best to maintain clarity about why an action was taken, but the ultimate discretion lies with us to protect the integrity of the platform. No player can override or dispute these security measures once enacted.

Addressing Fraud and Prohibited Conduct

We want every member of our community to have peace of mind while enjoying our games. To that end, we constantly monitor for fraudulent activities, which might include:

• Unauthorized Credit Card Use: Using stolen cards or other shady methods to deposit money is strictly forbidden.
• Chip Dumping: Sometimes players will attempt to move money from one account to another under pretenses. This violates our rules.
• Collusion: Teaming up with other players to manipulate bets or outcomes is against our fair play policy.
• False Information: Providing fake data during registration or after is not tolerated. Accuracy in personal information is a must.

Any account we suspect of fraud can face repercussions like fund confiscation, suspension, or a permanent ban. In addition, we reserve the right to record phone calls with our customers if we believe it may help in investigating wrongdoing. These records can be passed on to official authorities if criminal prosecution becomes necessary.

Rollover Requirements for Deposited Funds

Royal Reels sets certain conditions on deposited amounts to make sure players use their accounts as intended. Specifically, each deposit must be wagered at least 3 times on events or games with odds of 1.80 or higher before the withdrawal. For example, if you deposit 10 EUR, you’ll need to place a minimum total of 30 EUR in bets.

“Draw No Bet,” “Asian Handicap,” or “Cashout,” do not count toward these requirements. If a match is postponed or canceled, that will not count toward the rollover either. We apply these rules to ensure fair usage of our promotional offers and to discourage individuals from depositing solely to withdraw without genuinely participating.

If we notice suspicious betting patterns—such as making a deposit and then immediately requesting a withdrawal without meeting the rollover—we may cancel the related deposits, charge back any associated fees, or close your account entirely. We can also ask for proof of deposit or additional ID documents before approving any payout. These steps are designed to protect you and the broader community from the potential harms of fraudulent behavior.

Geographic Restrictions for Certain Services

French law n°2010-476, dated 12 May 2010, regulates online gambling activities in France. Because we don’t hold an ARJEL license, we can’t offer bets and certain gambling options to individuals residing permanently in France or holding a French bank account. As such, Royal Reels accounts linked to French addresses or French banks must be restricted or closed to comply with these legal standards.

We apologize if this impacts you. While we aim to open our services to a wide audience, we have to follow the law in each jurisdiction. If things change, we will update our policies and let our affected users know.

How Refunds Work

Under specific circumstances, you might be able to request a refund from Royal Reels. This option typically applies if you have deposited funds but have not yet used them in any bets or games. To get started, simply contact our team in writing—using the same email address that’s registered to your account—and let us know you’d like to request a refund.

We prefer to send the money back via the same method used to deposit. If, for any reason, that’s not possible, we’ll choose a suitable alternative that is secure and approved by our finance department. Sometimes, payment providers don’t share certain transaction details with us, which might delay the process if we need to collect additional documentation from you.

Please note that while certain documents are typically required for withdrawals, you might not need to provide them when making an eligible refund request. However, if the source of the funds remains unclear, we may request documentation like a bank transfer confirmation to verify the origin of your money. This step is designed to comply with financial regulations and ensure no illegal activities are taking place.

Refund Time Frames and Potential Delays

Once you submit a valid refund request, our goal is to process it as soon as possible—usually the same day or by the next working day. However, the arrival time of your refund also depends on your payment provider. Different banks and credit card issuers might take varying lengths of time to settle transactions.

If your original method of deposit can’t be used for the refund (for example, if an account is closed or cannot receive funds), we’ll choose another safe and verified payment channel. Any additional checks or documentation needed—especially if our team suspects any irregularity—may slow down the process. Still, we strive to complete legitimate refund requests efficiently.

Final Thoughts

When you open an account or place a bet, you acknowledge that you’ve read and accepted these guidelines. Anyway, you can contact us 24/7 and get your question answered.